by: Noor Asyikin Zulkifli, & Azatulsheera Mohd Azman
MySEF, CyberSecurity Malaysia (CSM) is one of the pioneers in the Common Criteria lab sector in Malaysia and has evolved significantly over the years.The lab needs to meet the requirements of ISO/IEC 17025: 2017, the Common Criteria procedures, and the standards set by the Jabatan Standard Malaysia. To comply with these relevant procedures, the development of the QMS and the system has greatly enhanced the efficiency and effectiveness of the lab’s operations. Since its inception, MySEF,CSM has gone through various phases of improvement, especially in its Quality Management System (QMS). One of the key improvements has been the development of a system named MyQUEST, which was first established in 2019 and has since been continuously improved to align with current processes.
The second version of the MyQUEST is expected to be released by the end of January 2025. To prepare for this release, a crucial training session was conducted on 17-18 December 2024 at Cyberview Resort & Spa, Cyberjaya. This training is vital for staff to understand the upgrades in the new system and how it differs from the previous version. The key advantages of staff attending improvement of system training are as following:
1. Increased Productivity and Efficiency
One of the primary benefits of staff training on new systems is the improvement in productivity. When employees are trained, they become more proficient with the system’s functionalities, which allows them to perform tasks more quickly and accurately. For instance, in a company using a new customer management system, staff who are properly trained can handle customer inquiries more efficiently, ensuring faster response times and better service. A well-trained team can also navigate complex systems more easily, reducing the time spent troubleshooting issues or asking for assistance.
2. Reduced Risk of Errors
Without proper training, employees may make mistakes due to misunderstanding the system’s features or workflows. Errors in data entry, process execution, or miscommunication between departments can lead to costly mistakes, such as lost data, missed opportunities, or delayed projects. Training helps staff understand the system’s nuances, reducing the likelihood of these errors. This, in turn, leads to improved data accuracy and decision-making, which can significantly benefit the organization’s bottom line.
3. Improved Employee Confidence and Job Satisfaction
When employees are confident in their ability to use the new system, they feel more empowered and capable in their roles. Training helps remove the fear of making mistakes and reduces the frustration that can occur when trying to use a new tool or system without proper guidance. This confidence boost can lead to higher job satisfaction and morale, as employees feel more competent in their ability to contribute to the organization’s success. Additionally, when employees feel supported through training, it enhances their loyalty and engagement with the company.
4. Faster Problem Solving and Troubleshooting
Employees who have received proper training are better equipped to identify and resolve issues that arise while using the new system. Instead of waiting for IT support or escalating problems to management, trained staff can troubleshoot issues on their own or at least provide valuable insights that help the support team resolve problems faster. This self-sufficiency can lead to less downtime and fewer disruptions to daily operations, ultimately enhancing overall business continuity.
5. Cost Savings Over Time
Although training may require an initial investment of time and resources, the long-term benefits far outweigh the costs. Trained employees are more efficient, make fewer errors, and can resolve issues quickly, all of which contribute to cost savings for the organization. Additionally, the smoother implementation of new systems reduces the need for extended support or troubleshooting from external consultants. In the end, investing in training can lead to significant savings by maximizing the full potential of the new system.
For the CONCLUSION, training is not a one-time event but rather an ongoing process. As systems evolve and new features are added, training helps ensure that employees stay up to date with the latest functionalities and best practices. By investing in continuous learning, organizations encourage a culture of growth and development, which can lead to ongoing improvements in productivity, customer satisfaction, and innovation. Employees who are given the opportunity to learn and adapt continuously are more likely to stay engaged and motivated in their roles.